We realize that there are a million things to take care of with your celebration, especially weddings.
Here are a few questions that come up - especially after the party is over.
If you don't find your answer here, just give us a call. We will be more than happy to help you out!
Do we deliver? Yes, and to just about anywhere in the State. Delivery fees are based on the difficulty of set-up and how far we have to travel. We charge a rate of $1 per mile round trip plus $20 per hour for set-up with a minimum 1 hour for most orders.
Can I pick up my cake? For small cakes, yes. In fact we encourage pick-up for single tier cakes. Anything bigger than that, please let us handle it. If you choose to pick up your order we ask that you place the cake on the floor of your car in the flattest spot possible. Be sure that the area around the cake is free from anything that could slide around and hit the box. Never put the cake on the seat, in the trunk, truck bed or in your lap. Most boxes are not meant to be stacked on top of each other. So if you have a big order, bring a big car or SUV. Non-slip mats are helpful to keep the cake from sliding around the floor. (We use shelf liner from the hardware store) Once the cake leaves the kitchen we are no longer responsible for what happens to it. If the cake gets damaged after you pick it up we may be able to come fix it granted we are not working with another client. If we are able to come out, all delivery fees will apply and will be due before we leave. So in short, please ask for delivery. We are pretty good at what we do and can fix anything that may happen in transit. That's why we are the pros!
It is extremely important that you are on-time when picking up your order. And equally important that a responsible adult is at your venue when we deliver. There are many days when we have multiple appointments and may not be able to wait if you are late. We respect your time and put a lot of work into your cake. Each order has a 15 minute window in which we will wait for you, after that time your order will be taken back to the kitchen and set aside. You will need to make another appointment to pick-up your cake, hopefully we are available.
Does my cake need to be refrigerated? It depends on how long you would like to keep it. Most cakes can stay out of the refrigerator for a couple days post party. If you have leftovers place the cake in an air tight container in the fridge and it will last for about 2 weeks. Obviously, if there is any type of fruit in the cake then the life of the cake is shortened to about 3 days and must be refrigerated. Never stick fondant or gumpaste in the fridge - it will be very sad and melt.
How do I freeze my cake? To freeze your cake, there are just a few steps that will make sure it will last until your anniversary.
1. Disassemble all tiers and remove all dowels and fresh flowers.
2. Place the neked cake tiers in the freezer for 1-2 hours to help the cake firm up before wrapping.
3. Remove the cake from the freezer and wrap tightly with plastic wrap (We love press and seal for this). Wrap the cake 3 times to ensure that it is air tight and well protected.
4. Wrap with 1 layer of aluminum foil.
5. Place the cake back in the freezer and keep it there for as long as you would like. We recommend no longer than 1 year as it starts to lose its best qualities soon after freezing.
How do I thaw my cake? Remove the cake from the freezer, all the plastic wrap and place it on a plate in the refrigerator. Thawing could take just a few hours or a few days depending on how big the cake is. A typical 6" wedding cake will take 36 hours to thaw in the fridge so plan ahead. Once the cake is thawed, place it in a air tight container for up to 1 week.
Help! I forgot to take my cake out of the freezer and my anniversary is tonight! No worries! unwrap your cake and place it on the counter for a quick thaw that will only take about 2 hours for a 6" cake.
How do I order my free anniversary cake? Fill out the form on our contact us page and we will send you a confirmation e-mail or text.
Anniversary cakes must be ordered 7 days prior to expected delivery. A delivery charge of up to $15 may be applied to your account depending on the delivery destination and is due upon delivery.
How do the tastings work? Cake tastings are by appointment only and can be done in the comfort of your own home if you happen to live in the Midlothian area or you can come visit us in the kitchen. You may invite as many people as you would like as there will typically be enough cake to feed about 6 people. In fact, we encourage you to have whoever makes your day more special. During the tasting we will decide on flavors, style, colors and whatever additional services you may need. They take about 60-90 minutes so please plan accordingly.
Your first three cake or cupcake samples are included with your tasting. The cost for our tastings is $25 if you decide to meet us at the kitchen or $40 if you prefer the in-home tasting. Additional desserts and cakes are $10 each. You may choose from our standard menu or pick your own flavors. We just ask that you schedule no sooner than 7 days prior to your preferred date. Vegan and Gluten Free tastings are available in the kitchen for $35 . This includes 3 cakes flavors from our V/GF menu. Additional cakes or desserts are an additional $12 per flavor. Cookies, Pies, Tarts and Brownies are also available for tastings. Please inquire about adding these to your menu. All fees are due when booking your tasting. You will receive confirmation of your appointment via e-mail with a link to PayPal to submit your payment online unless other arrangements are made prior to your tasting. If you have any questions about our services or flavors we are available just about any time to help you out. But give us a day or so to get back to you.
Who should be at the Wedding cake tasting? I love to see when family and friends come together for planning this Big Day. Aside from the bride and groom, anyone who will have an influence on this decision should be present at the tasting.
Do you do tastings for just weddings? Tastings are typically just for weddings but, if you celebrating anything in your life we are happy to help.
When is my balance due? How do I submit payment? All orders must be paid in full no later than 14 days prior to your event date unless prior arrangements are made. If you can't find your invoice we can always send it to you again with a link to pay online. All orders must be paid in full before we can make your desserts. We accept all major credit cards through PayPal and Square, cash, and checks. Unfortunately There is a 5% processing fee for all credit card transactions. If paying by check, please submit to ...
Cakes by Favienne
2898 Deercreek trail
Powhatan, Va. 23139
You will receive confirmation once your payment has been received. This may take up to 10 days, be patient and plan ahead. A heads up is always appreciated when mailing to us. Let's us know to keep an eye out for it. If you are paying via PayPal, click on the link attached to your order and follow the prompts. Your account will be updated and you will receive payment confirmation shortly.
Dietary Restrictions? No Problem. We've Got You Covered! Good news! We can make just about every item on them menu Gluten-free and Vegan! Give us a call to see if your favorites are available. Avoiding anything else? Just let us know and we will customize any dessert to meet your lifestyle. Please know that while our kitchen is not certified gluten free, we do have GF and nut-free bake days and take every precaution to eliminate cross-contamination of any ingredient you need to avoid. GF/V desserts are on average 15% more than the listed menu price.